Privacy Policy

Last Updated: July 3, 2025

Welcome to Starsonic Marketing! Your privacy matters to us. This Privacy Policy explains how Starsonic Marketing ("we", "us", or "our") collects, uses, shares, and protects personal information.

By using our website or services, you agree to this policy.

1. Who We Are

Company Name: Starsonic Marketing

Website: www.starsonicmarketing.com

Email: [email protected]

Address: 15 Vicora Linkway, Toronto, Canada M3C1A8

We provide AI-powered marketing services for local businesses, including voice agents, chatbots, and automation tools.

2. Information We Collect

From Our Clients

We collect:

Full name, email address, phone number

Business information (e.g., company name, website, services)

Payment details (processed via Stripe/PayPal)

From Our Clients' Customers (End Users)

Through AI tools like voice agents and chatbots, we may collect:

Names, phone numbers, email addresses

Call recordings and chat transcripts

Behavior data (e.g., interaction timestamps, clicks)

We rely on our clients to ensure they have obtained consent from their customers where required by law.

3. How We Use Your Data

We use your data to:

Deliver and improve our AI marketing services

Set up and configure voice/chat agents

Analyze performance and optimize campaigns

Communicate with you about service updates

Provide support and training

Comply with legal obligations

We do not sell your personal information.

4. AI-Specific Data Usage

We use AI technologies (e.g., natural language processing) to train and refine our systems. We may:

Use anonymized and aggregated client and end-user data to improve our models

Store training data securely on [AWS or Google Cloud]

Never use personally identifiable data for general AI training without explicit permission

Clients are responsible for ensuring customer consent where AI is used for interaction or personalization.

5. Data Retention

We retain personal data for as long as necessary to:

Provide the services

Comply with legal and contractual obligations

Resolve disputes and enforce agreements

Retention periods:

Call recordings: Up to 12 months (unless extended by client)

Chat transcripts: Up to 12 months

Client data: Retained during subscription and deleted within 60 days of termination (unless required otherwise)

6. Your Rights

Depending on your location, you may have rights under privacy laws like GDPR, CCPA, and others:

Access: Request a copy of your personal data

Correction: Request changes to inaccurate or incomplete data

Deletion: Request deletion of your personal data

Portability: Ask for your data in a portable format

Objection: Object to certain types of data use

Withdraw Consent: Withdraw your consent at any time

To exercise these rights, email us at [email protected].

7. Data Security

We use modern security measures to protect your information, including:

Encryption (in transit and at rest)

Firewalls and secure cloud environments (AWS or Google Cloud)

Access control and logging

Regular system updates and audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Cookie Policy

We use cookies and similar tracking technologies to:

Analyze traffic using tools like Google Analytics

Improve user experience

Track conversions and engagement

You can manage cookie preferences via your browser settings or cookie consent banner on our site.

9. Third-Party Sharing

We share data only when necessary and only with trusted providers, including:

GoHighLevel (CRM and automation)

Twilio (calls and SMS)

OpenAI (language processing)

Stripe / PayPal (payment processing)

Google Analytics (analytics and tracking)

These partners may access data only to perform services on our behalf and must comply with applicable privacy laws.

We do not sell or rent your data to third parties.

10. Children's Privacy

Our services are not intended for children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe a child has provided us personal information, contact us and we’ll delete it.

11. International Data Transfers

We store and process data in Canada, the U.S., and other jurisdictions. If you are located outside of these areas, your information may be transferred internationally.

We use contractual safeguards (like Standard Contractual Clauses) to protect international data transfers, as required under GDPR and similar laws.

12. Opt-Out Options

You can:

Unsubscribe from marketing emails via link in footer

Disable cookies in browser or consent banner

Request data deletion by contacting us

Note: Some operational emails (like billing or security alerts) may still be sent.

3. Call Recordings & Chat Transcripts

We may record calls and store chat transcripts for:

Quality assurance

Client reporting

Service optimization

Recordings are securely stored and only accessible to authorized users. Clients are responsible for disclosing recording practices to their customers where required.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services means you accept the changes.

15. Contact Us

Have questions or need help with your data?
Reach out any time:

📧 Email: [email protected]
📍 Address: 15 Vicora Linkway, Toronto, Canada M3C1A8
🌐 Website: www.starsonicmarketing.com

By using our website or services, you consent to the practices described in this Privacy Policy.